Q: What is PayGoFax.com?
A: PayGoFax.com is a simple pay-as-you-go way to send a "one-off" fax. Because how often do you actually send a fax? We have no monthly fees or setup fees. We simply send 1 fax at a time for your occasional fax needs.
Q: How do I know if my fax was delivered?
A: Upon a successful fax transmission, Fax One Off will send a receipt confirming the fax went through, the number of pages and associated charges. Please check your junk or spam folders if you do see it in your inbox.
Q: Is Paygo Fax secure and private.
A: Yes, all faxes are transmitted over SSL and TLS 1.2. Our server has also been given an "A" security rating from ssllabs.com.
Q: Can I fax from my cell phone?
A: Yes, from your mobile browser you can fax. This makes it convenient, if you are faxing pictures of signed documents.
Q: Can I send an international fax?
A: Currently we support sending TO U.S. and Canadian fax numbers. However, you can use our website from anywhere in the world.
Q: Are you HIPAA (Health Insurance Portability and Accountability Act of 1996) compliant?
A: Yes, all faxes are sent in an encrypted secure manner meeting HIPAA standards. Faxes are stored in an encrypted format for a short period of time to ensure delivery then deleted off the server.
Q: What is the largest fax I can send?
A: Total combined uploaded file size must be less than 20 MBs. However this could still be well over a several hundred pages depending on the file type. We recommend not sending more than 100 pages at a single time to ensure a successful transmission.
